Refund policy

Return & Refund Policy

Effective Date: June 27, 2026

At Qetsiya, we believe clothing should be thoughtfully chosen and treasured. If your purchase isn't quite right, we're here to help.

Returns are accepted within 14 days of delivery.

To qualify for a return, items must be:

Items that do not meet these conditions may be declined.

The following items cannot be returned:

To begin a return, please email:

Include:

If your request is approved, we'll provide return instructions.

Returns sent without authorization may not be accepted.

Once your return is received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping costs are non-refundable.

Please inspect your order upon arrival.

If your order arrives:

Include your order number and clear photos of the issue so we can resolve it promptly.

At this time, we do not offer direct exchanges.

If you would like a different size or color, please return your eligible item and place a new order once your refund has been processed.

Orders may be cancelled within 2 hours of purchase.

After this period, your order may already be processing and cannot be guaranteed for cancellation.

While we strive to deliver every order promptly, Qetsiya is not responsible for delays caused by:

For any questions regarding your order or this policy, please contact: