Shipping policy
Shipping Policy
Effective Date: June 27, 2026
At Qetsiya, every order is prepared with care. Our collections are produced in limited quantities and shipped directly to ensure exceptional quality.
Processing Time
Orders are processed within 1–3 business days after payment has been received.
During collection launches, holidays, or promotional periods, processing may take slightly longer.
Shipping Times
United States
- Standard Shipping: 6–12 business days
International
- Standard Shipping: 7–18 business days
Shipping times are estimates and may vary depending on your location and customs processing.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after shipment.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages depending on product availability and fulfillment locations.
There is no additional shipping charge for split shipments.
Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Qetsiya is not responsible for delays caused by customs authorities.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Qetsiya is not responsible for orders delivered to an incorrect address provided at checkout.
If you notice an error, contact us as soon as possible at:
We'll do our best to update your order before it ships.
Lost or Delayed Packages
If your package appears delayed or lost in transit, please contact us.
We'll work with the shipping carrier to help locate your order and provide the best available resolution.
Delivery Delays
Occasionally, deliveries may be delayed due to:
- Weather conditions
- Customs inspections
- Carrier delays
- High shipping volume
- Other events outside our control
We appreciate your patience and understanding.
Contact
For shipping questions, please contact: